Refund policy

Right of Withdrawal (consumers in the EU/EEA)

Seller: Voltixatech, Frederik Götting, Augsburger Straße 38, 89231 Neu-Ulm, Germany, support@voltixatech.com, +49 157 37229983

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party other than the carrier indicated by you, took possession of the goods.

To exercise your right of withdrawal, you must inform us (contact details above) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not mandatory.

You can also withdraw online at https://voltixatech.com/apps/widerruf

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except additional costs resulting from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

Please send back the goods or hand them over to us (address above) without undue delay and no later than 14 days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods before the 14 days have expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

To: Voltixatech, Augsburger Straße 38, 89231 Neu-Ulm, Germany, support@voltixatech.com

I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date: