Privacy policy

Privacy Policy
Last updated: October 26, 2026

1. Controller
The controller responsible for the processing of personal data on this website (voltixatech.com) is:
Frederik Götting (trading as Voltixatech)
Augsburger Straße 38, 89231 Neu-Ulm, Germany
E-mail: support@voltixatech.com

This Privacy Policy explains how we process your personal data when you visit our online store, place an order or contact us. Our store runs on Shopify, which provides the technical platform.

2. Hosting and technical data
Our store is hosted by Shopify (Shopify International Limited, Ireland, and affiliated companies). When you visit our website, Shopify automatically processes technical data such as your IP address, date and time of access, browser type, device information and pages viewed. This is necessary to deliver the website securely and to protect it against misuse. Legal basis: Art. 6(1)(f) GDPR (legitimate interest in a secure and functional website). More information: https://privacy.shopify.com/en

3. Orders and contract performance
When you place an order, we process your name, billing and shipping address, e-mail address, phone number (if provided), the ordered items and payment details. We use this data to process your order, deliver the goods, handle payments, provide customer service and fulfil our accounting and tax duties. Legal basis: Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(c) GDPR (legal obligations). Without this data we cannot conclude or perform the contract.

4. Payment providers
We offer the payment methods shown at checkout, processed through Shopify Payments (including card payments, Apple Pay, Google Pay and Klarna) and PayPal. Your payment data is processed by the respective payment provider. We only receive limited information such as the payment status, payment method and, for cards, the card type and last four digits. The payment providers also act as independent controllers for their own fraud prevention and legal obligations. Legal basis: Art. 6(1)(b) GDPR.

5. Fulfilment, suppliers and shipping
To deliver your order, we pass your name, delivery address, phone number, e-mail address and order contents to our fulfilment partner CJdropshipping (China) and to the postal and logistics companies and customs authorities involved in the delivery. Many products are shipped from warehouses in China or other countries. Legal basis: Art. 6(1)(b) GDPR. Where this involves a transfer to a country outside the EU/EEA without an adequacy decision (for example China), the transfer is necessary for the performance of our contract with you (Art. 49(1)(b) GDPR).

6. Fraud prevention
Shopify and our payment providers may analyse order, device and payment data to detect fraud. We review flagged orders ourselves. Legal basis: Art. 6(1)(f) GDPR (legitimate interest in preventing fraud). We do not use automated decision-making within the meaning of Art. 22 GDPR.

7. Customer account
If you create a customer account, we store your account data (name, e-mail address, addresses, order history) to provide the account. Legal basis: Art. 6(1)(b) GDPR.

8. Contacting us by e-mail
If you contact us by e-mail or through our contact page, we process the data you send us (e.g. name, e-mail address, message) to answer your request. Our e-mails are handled by Zoho Mail (EU data centre). Legal basis: Art. 6(1)(b) GDPR if your request relates to a contract, otherwise Art. 6(1)(f) GDPR. We delete the data once the request is resolved, unless statutory retention duties apply.

9. Live chat (tawk.to)
Our website offers a live chat provided by tawk.to Inc. (USA). The chat is only loaded if you consent to it via our cookie banner. If you use the chat, tawk.to processes the messages you write, your IP address, browser information and the page you are on. Legal basis: your consent, Art. 6(1)(a) GDPR and § 25(1) TDDDG. Data may be transferred to the USA on the basis of the safeguards described by tawk.to. You can withdraw your consent at any time via the "Cookie preferences" link.

10. Newsletter and marketing e-mails (Klaviyo)
If you subscribe to our newsletter or have consented to marketing messages (for example via our sign-up pop-up), we use Klaviyo, Inc. (USA) to send e-mails. Klaviyo processes your e-mail address, name and, where applicable, order and interaction data (e.g. which e-mails you open) to send and personalise our messages, including reminders about items left in your cart if you have consented to these. We use a confirmation e-mail (double opt-in): you are only subscribed after clicking the confirmation link. Legal basis: your consent, Art. 6(1)(a) GDPR. You can withdraw your consent at any time, for example via the unsubscribe link in every e-mail. Data transfers to the USA are based on the safeguards described by Klaviyo (e.g. standard contractual clauses).

11. Cookies and similar technologies
Our store uses cookies and similar technologies. You can choose which categories you allow in our cookie banner:
- Required: necessary for the website to function, e.g. shopping cart, checkout, login and security. These are always active. Legal basis: § 25(2) no. 2 TDDDG and Art. 6(1)(f) GDPR.
- Personalization: store details about your actions to personalise your next visit.
- Marketing: used by us and our partners (including Shopify, Meta, TikTok and Klaviyo) to optimise marketing communications and show you ads on other websites.
- Analytics: help us understand how you use our website so we can improve it.
Personalization, Marketing and Analytics are only used if you consent. Legal basis: § 25(1) TDDDG and Art. 6(1)(a) GDPR. You can change or withdraw your consent at any time with effect for the future via the "Cookie preferences" link in the footer of our website.

12. Advertising pixels (Meta Pixel and TikTok Pixel)
With your consent (category "Marketing"), we use the Meta Pixel and the TikTok Pixel on our website. They measure the success of our ads on Facebook, Instagram and TikTok and help us show relevant ads. We also use server-side tracking for these services, which only takes place if you have consented.

Meta Pixel. Provider: Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland. The pixel transmits data such as your IP address, browser and device information, cookie identifiers and events like viewing a product, adding to cart or completing a purchase. For the collection and transmission of this data we and Meta are joint controllers under Art. 26 GDPR. Meta is responsible for any further processing. Details: https://www.facebook.com/legal/controller_addendum

TikTok Pixel. Provider: TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland. The pixel transmits similar data (IP address, browser data, page views, clicks and purchase events) to TikTok. How TikTok processes it is described in its privacy policy: https://www.tiktok.com/legal/privacy-policy-eea

Legal basis: your consent under Art. 6(1)(a) GDPR and § 25(1) TDDDG. You can withdraw it at any time via the "Cookie preferences" link.

13. Online withdrawal function
If you use our online withdrawal function (https://voltixatech.com/apps/widerruf), we process the data you enter (e.g. name, order number, contact details, withdrawal statement) to handle your withdrawal and to send you a confirmation of receipt. The function is provided by our service provider ECOMBEAT, which processes this data on our behalf. Legal basis: Art. 6(1)(c) and (b) GDPR.

14. Recipients of your data
Recipients may include Shopify, payment providers, CJdropshipping, postal and logistics companies, customs authorities, Zoho, tawk.to, Klaviyo, Meta, TikTok, ECOMBEAT (withdrawal function) and, where legally required, tax advisers and public authorities.

15. International transfers
Some recipients are located outside the EU/EEA (for example in the USA, Canada or China). Transfers take place only where permitted, for example on the basis of an adequacy decision, standard contractual clauses or, in individual cases, Art. 49 GDPR.

16. Storage period
We store your data only as long as necessary for the respective purpose. Order and accounting data is kept for the statutory retention periods under commercial and tax law and then deleted. Data based on consent is stored until you withdraw your consent.

17. Your rights
You have the right to access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing based on legitimate interests (Art. 21). You can object to direct marketing at any time. You can withdraw any consent at any time with effect for the future (Art. 7(3) GDPR). To exercise your rights, contact us using the details in section 1.

18. Right to lodge a complaint
You have the right to lodge a complaint with a data protection authority. The authority responsible for us is the Bayerisches Landesamt für Datenschutzaufsicht (BayLDA), Ansbach, Germany, www.lda.bayern.de. You may also contact the authority at your place of residence.

19. Children
Our store is not intended for children, and we do not knowingly collect personal data from children.

20. Additional information for residents outside the EU/EEA
Depending on where you live, you may have rights such as access, deletion, correction or opting out of targeted advertising. Please contact us using the details in section 1 and we will respond as required by applicable law.

21. Changes
We may update this Privacy Policy. The current version is always available on this website.